We at Indiana Cart know how important it is to receive your purchased product in the finest condition, and on time.
It takes 2-7 working days from the day of order and payment confirmation to deliver the products within India given that the delivery is not delayed due to governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that delivery period exceeds the stipulated time, the order is cancelled and the customer is notified of the same. In such cases, the refund is made directly to the customer's back account using the same mode the payment was made. We have partner with reputed courier agencies to ensure prompt and secure delivery. Since the delivery of products is address specific, please ensure that the address entered while placing the order is correct.
In case the office address is provided for delivery, please make sure that the department details, employee number and direct landline numbers are also provided to prevent any last minute hassles and failed delivery.
After dispatch if buyer cancels the order (for domestic buyers 10% & For international buyers 50% amount will be deducted from buyers account) after receipt of material with unused in original packing only. In any case, the amount of duties or taxes shall not be refunded to customers by Indiana.
Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Customer can always check the status of their order from Track Order option available at the courier company's website.
Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).